Building strong relationships with your clients will directly affect your client retention rates. According to Marketing Wizdom, the average business can expect to lose at least 20% of its customers a year from failing to build and maintain customer relationships. You don’t want to fall into this category.
Luckily, there are simple solutions to help you maintain and foster client relationships. If you’ve been looking for ways to improve and build your relationships and retention rates with your clients, EvaBot is a tool that makes it incredibly easy. To help you experience their technology, I’m sending you a FREE gift using Eva. Just click this link to accept it (takes about one minute).
Before getting further into EvaBot and its capabilities, it’s important to remember why client rapport is so valuable.
Why is building client relationships important?
In any professional industry, building client relationships is extremely important. It’s what will help you stand out from your competition. Strong client relationships are directly related to client retention. This is because building relationships has been shown time and again to increase revenue, improve trust, and ensure that your clients will stay clients for years to come.
Following up with clients and making them feel special helps you maintain a solid connection that will keep your clients loyal to you and deter them from doing business with competitors. The best way to create strong relationships is through consistent communication. This may sound simple, but as a business owner, you know without specific processes in place, consistency can easily fall to the wayside. This is where EvaBot can help.
How does EvaBot work?
EvaBot is a tool that lets you send gifts, drive referrals, and collect reviews. How does it work? First, you’ll use your client’s email address or phone number to CC EvaBot in an email or text to your client. Eva will then send a “gift link” to your client. Once the client clicks the link, Eva chats with them and asks a few questions to better learn their personal tastes and preferences. Once this is complete, Eva then delivers the client a “surprise” gift.
Types of gifts include gifts for referrals, sales outreach gifts, and customer engagement gifts. The gift itself is chosen based on the recipient’s answers to Eva’s questions. It’s sent with your company’s branding and a handwritten note. Gift items are picked from a catalog of over 400 items ranging from gourmet food to personal accessories. With the gift, clients are sent a testimonial link. This way your clients can easily leave you a review. You can even set up campaigns for annual events such as anniversaries and birthdays.
Additionally, EvaBot connects to most CRMs, so you can sync your customer base for easy communication. This helps to make follow-up seamless. As far as the cost of the service, there are multiple plans you can choose from a free plan to a pro plan, and beyond. You’ll pay a monthly base price (you can also pay annually) for the service, and then separately for the gifts themselves.
How can EvaBot help you build relationships and retention with your clients?
By receiving specified gifts tailored to the client’s preferences on a consistent basis (such as every birthday etc.) the client feels appreciated and remembered. Can you remember the last time someone not related to you sent you a gift on your birthday? And- if you can, chances are it’s because it was special and meant something to you. Creating these memorable moments for your clients will build a strong foundation for relationship growth. Also, it will keep them coming back to do business with you over and over. This is because they know that with you, they are valued.
When you sign up for EvaBot, you’ll receive a free 14-day trial, which you can cancel anytime, as well as $25 off your first box. If you’d like to use EvaBot to build relationships and retention with your clients, click the link here and get a FREE gift!